Support Policy
At Aqsrom , we strive to ensure that our customers have a seamless and satisfactory shopping experience. Our orders support policy outlines how we assist our customers with order-related inquiries, including order placement, processing, shipping, returns, and exchanges.
1. Order Placement
- Placing an Order: Customers can place orders through our website or app. We offer various payment methods to suit your preferences.
- Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email containing the details of your purchase.
- Order Modifications: Once an order is placed, we strive to process it promptly. If you wish to modify your order, please contact us immediately. However, changes can only be made before the order is processed for shipping.
2. Order Processing
- Order Confirmation: After placing your order, we will send you a confirmation email to let you know that we have received your order.
- Order Status: You can track your order status on our website using the tracking number provided once your order has been dispatched. If there is any issue with processing your order, we will reach out to you for further assistance.
3. Shipping
- Shipping Methods: We offer various shipping options depending on your location. The shipping costs and delivery times will be displayed during checkout.
- Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email along with a tracking number so you can follow your parcel's journey to your door.
- Delayed Orders: While we strive to deliver on time, unforeseen circumstances such as weather, customs delays, or logistical issues may cause delays. If your order is delayed, please reach out to our customer support team, and we will assist you.
4. Returns and Exchanges
- Return Policy: We offer a return policy for unused, unopened items. Returns must be made within [X] days of receiving the product. Items should be in original condition and packaging.
- Exchange Process: If you receive a damaged or defective product, please contact us within [X] days, and we will arrange for an exchange or issue a full refund.
- Return Shipping: Customers are responsible for return shipping costs, unless the product is defective or the wrong item was sent. Aqsrom Perfumes will cover the return shipping cost in these instances.
- Refunds: Once your return is received and inspected, we will process a refund to the original payment method. Please allow [X] business days for the refund to appear on your account.
5. Customer Support
- Contacting Support: If you have any issues or questions about your order, our customer support team is available [hours of operation]. You can reach us through [email address], or by calling [phone number].
- Assistance: Our team will respond to inquiries within [X] business days. We are here to assist with order status, returns, exchanges, shipping, and any other concerns you may have.
6. Order Cancellation
- Cancellation Policy: If you wish to cancel your order, please contact us immediately. Cancellations can be made only before the order is processed for shipping. Once your order has been shipped, it cannot be canceled, but you can initiate a return.
7. Damaged or Defective Items
- Report Damaged Products: If your item arrives damaged or defective, please notify us within [X] days of receiving the product, and we will assist with either a replacement or a refund.
8. Out of Stock Items
- Notification: If an item you ordered is out of stock after the order is placed, we will notify you and offer the option to choose an alternative product or receive a refund.
9. International Orders
- Shipping to International Locations: We do ship internationally, and shipping costs will vary depending on the destination. Duties and taxes may apply, and the customer is responsible for any additional fees incurred.
- Customs and Duties: Aqsrom Perfumes is not responsible for customs delays or charges. Customers are advised to check with their local customs authorities for any potential fees.
