Return Policy

At AQSRom Perfumes, customer satisfaction is our priority. We are committed to providing you with the highest quality fragrances. If you are not completely satisfied with your purchase, please review our return policy below.

Eligibility for Returns:

1. Condition of the Product:
   • The product must be unused, unopened, and in its original packaging.
   • Products with broken seals, damaged packaging, or visible signs of use are not eligible for return.
2. Return Window:
   • Returns must be initiated within 14 days of the purchase date.

Non-Returnable Items:

• Items marked as "Final Sale" or "Non-Returnable."
• Gift cards or promotional items.
• Samples or free gifts included with your purchase.

How to Return:

1. Contact Customer Support:
   • Email our customer service team at support@aqsrom.com or call us at [customer care number] to initiate the return process.
2. Provide Necessary Details:
   • Include your order number, proof of purchase (receipt or confirmation email), and reason for return.
3. Return Authorization:
   • Once approved, you will receive a Return Authorization Number (RAN) and instructions for shipping the product back to us.
4. Ship the Product:
   • Package the product securely to prevent damage during transit.
   • Use a reliable courier service with tracking to ship the item to the address provided by our customer service team.

Refund Policy:

• Refunds will be processed to the original payment method used during purchase.
• Once the returned product is received and inspected, refunds will be initiated within 7–10 business days.
• Shipping costs are non-refundable unless the return is due to a defect or error on our part.

Exchanges:

• If you wish to exchange a product, please contact our customer support team. Exchanges are subject to product availability and eligibility conditions.

Defective or Incorrect Items:

• If you received a defective or incorrect product, please notify us within 7 days of receipt.
• Provide photographic evidence of the defect or error for a swift resolution.

Important Notes:

• Customers are responsible for return shipping costs unless the return is due to our error.
• AQSRom Perfumes reserves the right to deny a return or refund if the return does not meet the conditions stated above.